If you can read this on the Internet you are far, far luckier than I am. My host has apparently suffered some sort of attack that was 'resolved' on Tuesday. I beg to differ. I haven't been able to view my website since they said the problem was fixed.
Originally my problem was with DNS, no resolution, as confirmed by
checkdns.net Fair enough right? Everyone knows DNS sometimes falls over. That was an error
503. Then it hopped over to an error 500, which usually means a server problem of some sort.
According to checkupdown.com, 500 is
"a 'catch-all' error generated by your Web server. Basically something has gone wrong, but the server can not be more specific about the error condition in its response to the client." So, the web server I'm hosted on is having problems.
I mail tech support directly because I've had significant problems getting a prompt response using the web form. They say everything should be fine. I point out that when I ping my server, packets are being dropped 50% of the time and the ones that do make it end up with 180ms. I think, 'that's pretty damned high.' For a ping to Google I get an average send of 32ms. For Yahoo, 105 and for my friend's site, hosted on his
Powerbook with a cable connection I get 200. What the hell? 180 and 200 are pretty damned close but I'm using a
professional hosting service.So I e-mail them again and take note that my
Bloglines feed page isn't being picked up as symbolized by one of these
! It's definitely not my imagination. If my mails with tech support were a conversation, it would look something like this:
Me: I can't connect to my site
Them: Everything is fine
Me: ? Where are you checking from? I still can't connect.
Them: We had an attack and everything is fine.
Me: No. No it's not. It's
probably still an issue with your ISP. I'm getting error 500 and
checkdns.net can't connect via port 80.
Them: Everything is fine. I've just checked your site and it came up.
Me: WHERE ARE YOU CHECKING FROM? I'm getting pathetic ping times and dropping packets! This isn't good! What is going on?
Them: We had an attack on our ISP and everything should be fine.
Me: NO. BLOGLINES IS NOT FINE, CHECKDNS IS NOT FINE, I AM NOT FINE. WHERE ARE YOU LOOKING AT MY SITE FROM?!
Them: We had an attack on our ISP and everything should be fine.
Me: *repeat*
I haven't had a response from the
last three e-mails I've sent them. Today has been a little big more exciting. It's ranged from 500, 503 to a brief period of uptime to
504. All of these things point to traffic problems. My concern is my host isn't actually
acknowledging that anyone is still having any problems.
I suspect the reason that they don't think there's a problem is because they're checking internally to see if my site is up. Which, you know, isn't going to matter much when it comes to network problems from the ISP. I've since discovered, from the 'help' forums, that I can't connect to other sites on the same server.
So, webhost, if you're reading this, tell your ISP they suck and you're still having problems.