NatWest sucks

I'm aware of the all consuming evil of banks. I know they're not supposed to be nice and docile. If they were, they wouldn't make any money and then they wouldn't pay us nice people good interest rates.

What I do expect is for my bank to do what I command them. It's my money right?

Last September I went to cancel the 'advantage gold' thing I have on my current account. I've never used it and the money 'savings' aren't really anything worthwhile. This young thing sat me down at a table and had me go through a checklist of the reasons I didn't want the service anymore. I signed a piece of paper and then left the bank thinking all was sorted.

Fast forward to a year later when I'm applying for a savings account with a different bank. Rather stupidly I don't look at my statements every month. (I know, I'm terrible.) I had noticed I was about 10 pounds off when I calculated my balance which you know, is understandable. It's an amount of money someone would forget about spending. On this statement I need to send off to the nice people at this other bank I notice a 10 pound charge. I call up the lady at customer service and she goes 'oooh no...' and gives me the number for my branch.

The fuckers never cancelled the advantage gold service. That means I'm out 120 pounds.

Moral of the story: ALWAYS CHECK YOUR BANK STATEMENT!!!!

TBC....

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Tags: natwest , banks , bad customer service , natwest sucks